Oracle Users Worry Site Upgrade Is Another 'Fiasco'
23.05.12
Oracle's impending upgrade to its support portal promises to deliver a "next-generation" experience, but some users are worried they'll endure another "fiasco" of the sort that occurred when Oracle revamped the site in 2009.
"Are there any fond memories about the last time this happened?" one poster on the Oracle-L mailing list wrote recently . "Here's hoping they have learned a lesson on that and make real improvements this time, and make a smooth transition."
"The Flash version got me to the point of complaining every time I talked about Oracle, which ultimately led me to stop posting in various forums," another user on the list wrote. "Perhaps I will be able to start posting again without cringing. One can only hope that MOS will put their experience to good use and provide something that actually provides us with support with minimal frustration.
After the 2009 overhaul, users reported a wide range of severe login, performance and usability problems, with many heaping particular scorn on its Flash-based user interface. The site, which was renamed My Oracle Support, superseded an earlier platform called Metalink. Oracle later restored an HTML option for MOS.
Source: CFOworld