DIAL Interview:Yearly spend on ICT is 7 to 10%- Davesh Shukla, vice president ...
23.05.12
DIAL was ranked as the 4th best airport in the world in the category of 25-40 MPPA airport by Airport Council International. What were the key ICT solutions that enabled DIAL to reach this milestone?
DIAL is one of the busiest air traffic hubs in Asia. Undoubtedly, digitization eases airport management, it facilitates efficient customer service, and helps to stay competitive. ICT enables us to handle increased traffic and check-in is much more quicker.
Technology facilitates us to provide right data to the right people at the right time by processing data electronically. Information screens provide up-to-date flight information such as where the gates are, check-in spots, or where they need to pick the baggage from. Information is integrated into a central integration server. This integration server collects all the data from various systems and processes data and updates it on flight information screen. Our service quality is enhanced due to the latest technology deployed as it reduces the check-in time. We have a well-equipped airport operational database and it helps passengers, staff, and other agencies. By logging on to the database, with certain permission, travelers could get information about the flight. Staff members get adequate information before it lands, they would know where to deliver fuel and to which aircraft before it arrives. Multiple agencies at the airport like concessionaires, retailers, and the government agencies can stay connected to the flight and be aware about its landing, parking time, and take off.
Source: Voice & Data Online